Privacy Policy

General

We recognise that your privacy is very important and we are committed to protecting your personal information that we collect or hold. This policy sets out how we collect, use, disclose and otherwise manage personal information about you.

Collection

Types of information collected

We will collect personal information from you in the course of providing our legal services. We may also obtain personal information from third party searches, other investigations and, sometimes, from adverse parties.

We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the goods and services you are seeking. In particular, we may collect:

your name, address and contact details; and
your bank account details.

We are required to collect the full name and address of our clients by Rule 93 of the Uniform General Rules. Accurate name and address information must also be collected in order to comply with the trust account record keeping requirements of Rule 47 of the Uniform General Rules and to comply with our duty to the courts.

Purpose of collection

The personal information that we collect and hold about you depends on your interaction with us. Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purposes of:

providing services to you or someone else you know;
responding to your enquiries;
providing you with promotional material or information about other goods and services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
providing you with information relevant to your type of business or other area of expertise or interest;
contacting you for a testimonial;
facilitating our internal business operations, including the fulfilment of any legal requirements; and
analysing our goods and services and customer needs with a view to developing new or improved goods and services.

Method of collection

Personal information will generally be collected directly from you through any of our standard forms, over the internet, via email, or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

Failure to provide information

If you do not provide us with the full name and address information required by law, we cannot act for you. If you do not provide us with the other personal information that we request, our advice may not be appropriate for you or misleading.

Internet users

If you access our website, we may collect additional personal information about you in the form of your IP address and domain name.

Our website uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively.

Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.

Use and disclosure

Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to:

service providers (including IT service providers), who assist us in operating our business, and these service providers may not be required to comply with our privacy policy;
our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about goods and services and various promotions;
depending on the nature of your matter the types of bodies to whom we may disclose your personal information include the courts, the other party or parties to litigation, experts and barristers, the Office of State Revenue, PEXA Limited, the Land and Property Information Division of the Department of Lands, the Registrar General and third parties involved in the completion or processing of a transaction; and
in connection with a sale of our business.

If you are a client, we will provide your personal information to the following entities (we have included links to their respective privacy policies):

Intuit Australia Pty Ltd (our accounting software provider) - http://www.intuit.com.au/privacy/
Actionstep Operations Australia Limited (a practice management provider) - https://www.actionstep.com/legal/
Atlassian Pty Ltd and Trello, Inc. (for workflow management) - https://www.atlassian.com/legal/privacy-policy
Google Inc. (for office productivity and cloud storage) - https://policies.google.com/privacy?hl=en-US
Matter365 Inc. (a practice management provider) - https://matter365.com/
GlobalX Pty Ltd (our search provider) - https://globalx.com.au/privacy-policy/
Microsoft Inc. and its affiliates (for office productivity and cloud storage) - https://privacy.microsoft.com/en-gb/privacystatement
Strategic Business Alliance Ltd (for process outsourcing) - https://sballiance.net.au/privacy-policy/

We encourage you to read these privacy policies and let us know if you have any questions.

We are likely to disclose personal information about you overseas. Typically, this is to our third-party service providers who may be located overseas or use infrastructure overseas. These overseas locations include the United States, Canada and India. If your matter involves parties overseas, we may disclose select personal information to overseas recipients associated with that matter in order to carry out your instructions.

Security

We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access and correction

You may access the personal information we hold about you, by making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making the request for access).

We may decline a request for access to personal information in certain circumstances, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately.

We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

Complaints and feedback

If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact us at privacy@mccadvisory.com.au

For more information about privacy in general, you can visit the Office of the Information Commissioner’s website at www.oaic.gov.au.

If you wish to make a complaint about the collection, use or disclosure of your personal information, please contact us, and we will work with you to resolve the issue.

If after this process you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at http://www.oaic.gov.au/privacy/privacy-complaints, to obtain the relevant complaint forms, or contact the Information Commissioner’s office.

Last updated: 21 September 2021